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Frequently Asked Questions

Have questions on services, products, discounts and many more? We are always ready to assist you. Find general information, including privacy policy and contact information here. We have answered almost all the questions which can be found below.

How may I pay for my orders?
You don’t have to pay through Grab great deals. When you are redirected to the official site of the product you can pay following their guidelines.
All website offers are processed via websites only but all customer executives help you regarding your orders.
If you do not receive a confirmation by email within 24 hours, in addition to a confirming message on screen, you should call customer service, to make sure all is well.
You will receive a shipping dispatch email with a tracking I’d once your parcel is dispatched from the warehouse. You can track your order on the product website or you can also track the parcel directly on the shipping company’s website.
You need to be very quick when it comes to cancelling the order. Once the product is shipped it becomes difficult to cancel and sometimes you cannot completely cancel. It all depends on the brand’s guidelines. You can cancel directly from the website or you can call the customer executives to cancel the order or you can email the customer executives. Their responses depend on your action. The quick you are the less hassle it would create.
Most of the brands tell you if the product is available or out of stock and most of the time you can order when the product will be available.
Shipping date depend on certain products. You will be notified with the dates when your purchase something.
Most of the brands tell you if the product is available or out of stock and most of the time you can order when the product will be available.
If you believe that you have received faulty product then do contact the customer service executives.
Return process will be initiated by the company after you request for the product return. You can get the guidelines from the company’s terms and conditions. You can request for return online or you can also call the customer service executives to initiate the return process.
If you find one of your items missing then do contact the customer service executive to resolve the issue or send email immediately after you notice that one item has gone missing.
Occasionally you may receive a promotional code. You can use the promo code at step 1 of the checkout. Look for the link which says 'Have a promo code?'. Simply click this link, enter your promotional code in the box provided, and click APPLY to add the promotion to your order.
If a promotional code that you have received is not working, firstly check that it has not expired. Secondly, check that it is valid for the particular products in your shopping bag. Some products sold on this website are excluded from certain promotions which discount the price or the delivery fee associated with the product.
In this case unfortunately the company won’t be able to do anything.
While every effort has been made to capture a true likeness to colour, different computer monitors show different variations of a colour and therefore we cannot guarantee an exact matching of product to image. If you are unhappy with your purchase you can return it for a full refund on the purchase with guidelines of the company.
If your parcel does not arrive on time then do contact the customer service executives or mail them about the concern.
Your privacy is utmost important to us. Our privacy and security policy may be found at the following link www.grabgreatdeal.com.au . This privacy policy discloses the privacy practices for Grab Great Deal what information we gather, how we handle it and how to correct or change it. Other third party sites (including those partners, advertisers, sites or services to which the Great Grab Deal Website links or is otherwise connected) may have their own privacy policies and practices, which we do not control.

One More Question?

If you have more questions, send us a message and we will answer you as soon as possible.
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